1. Do you offer free printing samples?
Yes, we can print some samples according to customer's requirements.
2. If I have some technical problem, how can you help us to solve it?
Detailed description, photos or video will help our technician analyze the problem and give solution accordingly,will send an overseas engineer service to you.
3. Once there is something need to replace, what can I do?
We supply all the spare parts for the printer. If any part is broken, we will fix it or send you new parts after users send back the broken ones. We suggest that users order spare parts package for long time maintenance and fast replacement.
4. Can we send our technician to your factory for training?
Yes, you are warmly welcome to visit us for free training.
5. We want to become exclusive distributor of your machines?
We look forward to your close cooperation. After you order first machine and be capable of offering after service, then we can start to negotiate about distribution relationship. Thank you.
6. Can I customize the appearance color of the machine?
Yes, we can. we can support lots of special design model according to your request
7. How can assemble and install the machine myself?
Our packaging contains a complete set of installation tutorials, text and video manuals to help you master the machine.
After-sale service
We can offer online english service by our skillful and experienced technicians,online guide with camera & microphone to help you and your clients.
We have detailed record the videos of how to maintain the machine to the User manual .
We will keep on providing the best service,beause your satisfation is our pursuit.
Thank you for your reading, if you are interest in this printer, please feel free to contact me
Phone number :0086-21-34171547
whatsapp:+8613576424508
Shary Xu
